Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2026

Introduction

grasmovelin.top SARL ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use your information, and your rights regarding your personal data when you visit our website grasmovelin.top or use our services.

Data Controller Information

The data controller for the processing of your personal data is:

  • Company: grasmovelin.top SARL
  • Registration Number: RCSB251496
  • VAT Number: LU25896314
  • Address: Avenue de la Porte-Neuve 128, 4139 Esch-sur-Alzette, Luxembourg
  • Email: [email protected]
  • Phone: +352 24255663

Data Collection

We collect personal data through various means when you interact with our website and services. The data we collect includes information you provide directly to us and information automatically collected through your use of our services. This data collection enables us to provide and improve our e-commerce forecasting services and maintain effective communication with our clients.

Information You Provide

  • Contact information (name, email address, phone number)
  • Company information (business name, industry, role)
  • Communication preferences and enquiry details
  • Service requirements and project specifications

Information Automatically Collected

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral sources and search terms

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. We process your information to provide our e-commerce forecasting services, respond to your enquiries, and improve our offerings. Your personal data helps us deliver tailored solutions and maintain effective business relationships.

Primary Uses

  • Providing e-commerce forecasting and analytics services
  • Responding to enquiries and customer support requests
  • Processing service agreements and project deliverables
  • Sending service updates and important communications

Secondary Uses

  • Improving our website functionality and user experience
  • Analysing service performance and customer satisfaction
  • Developing new features and service offerings
  • Ensuring compliance with legal and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Contract Performance: To deliver our services and fulfil contractual obligations
  • Legitimate Interests: For website analytics, service improvement, and business communications
  • Legal Compliance: To meet regulatory requirements and legal obligations

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in delivering our services, subject to appropriate data protection agreements. These providers include cloud hosting services, analytics platforms, and communication tools.

Third-Party Services

  • Google Analytics for website performance analysis
  • Google Ads for marketing and advertising purposes
  • Cloud hosting providers for data storage and processing
  • Email service providers for business communications

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These your rights include the ability to access, correct, or delete your information, as well as to object to certain types of processing. We are committed to facilitating the exercise of these rights in accordance with applicable law.

Your Rights Include

  • Right of Access: Request a copy of the personal data we hold about you
  • Right of Rectification: Correct inaccurate or incomplete personal data
  • Right of Erasure: Request deletion of your personal data in certain circumstances
  • Right to Object: Object to processing based on legitimate interests
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected. We regularly review our retention practices to ensure compliance with applicable regulations.

Retention Periods

  • Contact enquiries: 3 years from last communication
  • Service agreements: 7 years after contract completion
  • Website analytics: 26 months maximum
  • Marketing preferences: Until consent is withdrawn

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments to ensure the ongoing protection of your information.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. When we use third-party services that may transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.